What should a shift leader do if they observe a crew member struggling?

The best approach when observing a crew member struggling is to ask if they need help. This method fosters a supportive work environment and encourages communication among team members. By checking in and offering assistance, the shift leader demonstrates leadership qualities such as empathy and support. This action can motivate the crew member to seek help without feeling embarrassed or overwhelmed, which could lead to better overall performance and teamwork.

Choosing to ignore the situation may allow the struggle to persist, possibly leading to further mistakes or delays. Criticizing a crew member in front of their peers could undermine their confidence and create a hostile work atmosphere, potentially leading to decreased morale. Taking over their tasks completely might eliminate the immediate issue but does not empower the crew member to learn or improve their skills for future situations. Therefore, encouraging dialogue and support is the most effective strategy in this scenario.