What should be your first response if a customer has an allergic reaction?

Listening to the customer and apologizing is the most appropriate first response if a customer has an allergic reaction. This approach demonstrates immediate concern and sensitivity to the customer’s distress. By actively listening, you can understand their specific situation and symptoms, which can help in providing relevant information or support.

An apology acknowledges the seriousness of the situation and can help to calm the customer, making them feel heard and validated. While it’s essential to take further steps after this initial response, such as seeking medical assistance if the reaction is severe, starting with empathy is crucial in any service environment, especially in situations involving health and safety.

The other options, while they may have their places in emergency procedures, do not prioritize immediate concern for the customer. In a restaurant context, taking someone to the hospital or calling the police could escalate the situation unnecessarily without first assessing the severity of the reaction. Offering a discount may not be appropriate in a moment of health crisis and does not address the customer's immediate needs.